Listening to Customer Demands

Key to the success of this sales lion product is going to be listening to, and responding to customer demands.

Today I went on a sales call to one of our first users, here are some ideas and feedback:

They want to route all their inquiry and lead channels to saleslion.  Meaning their b2b lead sources like global sources and alibaba.  Also other vertical market directories specific to their industry.  But at the same time, they do not want to give saleslion.com full access to their account, or access to the email these incoming leads go to.  So we’re working on a group/shared email

1) custom fields - as in yesterday’s email, they want to add product and location to their account.  This should not be a problem for Tommy to do.

2) Globalsources.com integration - they REALLY want to have their globalsources.com inquiries go into the SalesLion.com dashboard.  I asked them to add username@saleslion.com email to the globalsources account - but they don’t want to have it go to an email they don’t “own”.  So then I asked them to setup “saleslion@theirurl.com email where the globalsources.com leads go.  She will ask management first.

3) Landing pages - I explained to them their current destination URLs for their google ads needs work.  They were a little defensive.  I showed  them http://guest.saleslion.com and explained as part of our package we would design 1 landinge page.  They said they would need a lot of landing pages, and don’t want it to go off their own website.  I said we could give their webmaster feedback on how to change their current pages, and the 1 landing page would be made whether they need it or not, and they could add it to their site if they’d like.

4) google ads - Helen, the staff there working on this, and she admits she needs help.  BUT they do not want to give up access to their adwords account.  They are willing to grant us access  through our API to view their account.  She said she wants to add the code herself to the destination url so the keyword goes to their dashboard.

Basically, they like the technology / leads management platform, but want to use their own website and their own adwords ,with us being consultants.  I told them normally our customers give us control of their adwords, so they cannot cancel and keep the adwords.  She said that they would not cancel because they like the lead management.  She will grant me acess to their adwords account to our saleslion adwords account.

This is how we will grow and succeed - keeping our ears to the ground, staying on top of technology, and responding to our customer requests quickly.